About this Policy
When you trust us with your personal information, you expect us to protect it and keep it safe.
MiQ Private Wealth Pty Ltd (ABN 14 606 420 919, AFSL 507443) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, handle, hold, use and disclose personal information. It also outlines your rights and how you can contact us regarding any privacy matters, including how you can access or correct information we hold about you.
All references to “we”, “our”, or “us” refers to MiQ Private Wealth Pty Ltd unless otherwise specified.
By engaging with us, accessing our services and products, or visiting our website, you consent to the practices described in this Privacy Policy.
What is personal information?
Personal information includes information or opinion about an individual who is reasonably identifiable. The information or opinion will still be personal information whether it is true or not and regardless of whether we have kept a record of it. This means that personal information can include a broad range of information.
What kinds of personal information do we collect and hold?
When you apply for our products or services, we may ask for identification information. This could include your name, address, contact details and date of birth. We may also collect your tax file number if we are authorised to collect it and if you choose to supply it.
If you apply for insurance, we may collect information about what is being insured, the beneficiaries, and your health and financial situation, depending on the type of insurance.
Throughout the life of your product or service, we may collect and hold additional personal information about you. This could include transaction information or making a record of queries or complaints you make and, if you make an insurance claim, collecting additional information to assist with the assessment of the claim.
The collection of sensitive information is restricted by the Privacy Act. This includes information about your religion, racial or ethnic origin, political opinions, criminal record, and sexual orientation. It also includes health information and biometric information.
Generally, we only collect this sort of information if it is necessary to provide you with a specific product or service, and you have consented to that collection. For example, we may collect health information about you to help to process a claim under an insurance policy or collect voice biometric information to verify your identity or authorise transactions.
The information that we seek to collect will depend on the products or services that we provide. If you do not allow us to collect all the information we request, we may not be able to deliver all those services effectively.
For what purposes do we collect, hold, use, and disclose personal information?
The main reason we collect, hold, use and disclose personal information is to provide you with products and services. This includes:
- Checking whether you are eligible for the product or service;
- Assisting you where online applications are not completed;
- Providing the product or service; and
- Helping manage the product or service, including ongoing client service and responding to queries.
We may also use your information to comply with legislative or regulatory requirements in any jurisdiction, prevent fraud, crime or other activity that may cause harm in relation to our products or services and to help us run our business. We may also use your information to tell you about products or services we think may interest you.
How do we collect personal information?
We collect most personal information directly from you. For example, when you apply for or use a product or service, or when you talk to us in person or on the phone.
We also collect information electronically. For instance, when you visit our website or when you apply for or access our products and services electronically (please refer to “Do we collect personal information electronically?”).
In some cases, we may collect personal information about you from other individuals or organisations. This can happen without your direct involvement. For example, we may collect personal information about you from:
- Your representatives (including your legal adviser, mortgage broker, financial adviser, executor, administrator, guardian, trustee, or attorney);
- Your employer;
- Other organisations, who jointly provide products or services to you;
- Commercial information service providers, such as companies that provide fraud prevention reports; and
- Insurers, re-insurers and health care providers.
When contacting us, you have the option to either not identify yourself or to use a pseudonym. However, this will not apply if it is impracticable for us to communicate with you that way, or if we are required or authorised under Australian law (or a court or tribunal order) to only deal with individuals who have identified themselves. For example, we may not be able to open accounts, provide financial advice, or meet our obligations under anti-money laundering, counter-terrorism financing, and other relevant laws.
What laws require or authorise us to collect personal information?
We are required or authorised to collect personal information in accordance with the following laws:
- The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007 (No. 1) mandate the collection of certain identification information about you;
- The Income Tax Assessment Act 1936 (Cth) authorises us to collect your Tax File Number (TFN) if you choose to provide it; and
- The Insurance Contracts Act 1984 (Cth) requires us to collect certain information related to your insurance application.
How do we hold personal information?
The majority of the personal information we hold about you is stored securely in electronic form with data centres located in Australia. These data centres are owned by either MiQ Private Wealth or external service providers.
Some information may also be stored in physical paper files.
We use a range of physical and electronic security measures to safeguard the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure, including:
- Controlled access to information systems through identity and access management;
- Internal information security policies that bind our employees to keep information secure;
- Mandatory information security training for all employees; and
- Regular monitoring and review of our compliance with internal policies and industry best practices.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When your information is no longer needed, we take reasonable steps to securely destroy or permanently de-identify it to protect your privacy.
Who do we disclose your personal information to, and why?
We may provide personal information about you to organisations outside of MiQ Private Wealth. To protect personal information, we enter into contracts with our service providers that require them to comply with the Privacy Act. These contracts oblige them to only use the personal information we disclose to them for the specific role we ask them to perform.
Generally, we disclose personal information to organisations that help us with our business. These may include:
- Our contractors and external service providers, such as paraplanning and technology service providers;
- Entities related to us that may have agreements or contracts to provide services to us;
- Authorised representatives who provide products and services on our behalf;
- Insurers, re-insurers and health care providers;
- Payment systems operators, such as merchants receiving card payments;
- Other organisations that collaborate with us in providing products or services to you;
- Other financial services organisations, including banks, superannuation funds, stockbrokers, custodians, funds managers and portfolio service providers;
- Debt collectors;
- Our financial advisers, legal advisers, or auditors;
- Your representatives, such as legal advisers, accountants, mortgage brokers, financial advisers, executors, administrators, guardians, trustees, or attorneys;
- Fraud bureaus or other organisations involved in identifying, investigating or preventing fraud or misconduct;
- External dispute resolution schemes; and
- Regulatory bodies, government agencies, and law enforcement bodies in any jurisdiction.
We may also disclose your personal information to others outside of MiQ Private Wealth in the following circumstances:
- When required or authorised by law, or when we have a public duty to do so;
- When you have given express consent to the disclosure, or the consent may be reasonably inferred from the circumstances; or
- We are otherwise permitted to disclose the information under the Privacy Act.
Do we disclose personal information overseas?
We may disclose your personal information to recipients located outside of Australia. This includes for information technology data storage as well as provision of administration services related to financial advice.
We take reasonable steps to ensure that overseas recipients will handle the information in accordance with the APPs. This includes verifying that the overseas recipient is subject to a substantially similar privacy regime or is contractually obligated to protect the information consistent with our privacy standards.
Do we use or disclose personal information for marketing?
We may use your contact details to send you offers, updates, articles, newsletters or other information about products and services that we believe will be of interest to you. We may do this via mail, telephone, SMS, social media, email, websites or other digital or non-digital mediums.
We comply with the Spam Act 2003 (Cth) when sending electronic messages, including emails and SMS, ensuring that you receive such marketing communications only with your consent. You will always have the option to opt out or unsubscribe from receiving these communications, and we will promptly respect your requests to stop further contact.
If you do not wish to receive marketing offers from us, please contact us.
Do we collect personal information electronically?
We will collect information from you electronically, such as through internet browsing, mobile or tablet applications.
Each time you visit our website, we gather information about your website usage, including:
- The date and time of visits;
- Viewed pages;
- Navigation patterns, interactions with pages (including completed forms and applications);
- Location information;
- Information about the device used to visit our website; and
- IP addresses.
We use technology called cookies when you visit our website. Cookies are small pieces of information stored on your hard drive or in memory. They can record information about your visit to the website, allowing it to remember you the next time you visit and provide a more meaningful experience.
One of the reasons for using cookies is to offer you increased security. The cookies we send to your computer cannot read your hard drive, obtain any information from your browser, or command your computer to perform any action. They are designed so that they cannot be sent to another site.
We won’t ask you to supply personal information publicly over Facebook, Twitter, or any other social media platform that we use. Sometimes we may invite you to send your details to us via private messaging, for example, to answer a question about your account. You may also be invited to share your personal information through secure channels to participate in other activities, such as competitions.
Access to and correction of personal information
You may ask us to access the personal information we hold about you at any time. You can also ask for corrections to be made.
We do not charge for receiving a request for access to personal information or complying with a correction request. Where the information that has been requested is not straightforward and requires considerable time, a reasonable cost may be charged. This charge covers such things as locating the information and supplying it.
There are some circumstances in which we are not required to give access to your personal information or can refuse a request for correction. If we refuse to provide you access to or correct your personal information, we will provide you with our reasons for the refusal, except where it would be unreasonable to do so.
If we refuse your request to correct your personal information, you also have the right to request that a statement be associated with your personal information noting that you disagree with its accuracy. If we refuse your request to access or correct your personal information, we will also provide you with information on how you can complain about the refusal.
To access or correct your personal information, please contact us.
Mandatory Data Breach Notification Laws
An eligible data breach arises when the following three criteria are satisfied:
- There is unauthorised access to or unauthorised disclosure of personal information, or a loss of personal information that an entity holds;
- This is likely to result in serious harm to one or more individuals; and
- The entity has not been able to prevent the likely risk of serious harm with remedial action.
If an eligible data breach occurs, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals where required by law.
Resolving your privacy concerns and complaints – your rights
We welcome your comments and questions about how we manage your privacy. If you have any concerns about whether we have complied with the Privacy Act, the Australian Privacy Principles or this Privacy Policy, please contact us.
We will consider your complaint through our internal complaints resolution process, which includes providing you with a response within 30 days of you making a complaint. Further detail about our complaint handling process is available in our Complaints Policy available on our website.
If you are unhappy with our response, there are other bodies you can go to:
Australian Financial Complaints Authority
The Australian Financial Complaints Authority (AFCA) can consider most privacy complaints involving providers of financial services.
AFCA can be contacted at:
GPO Box 3 Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au
Office of the Australian Information Commissioner (OAIC)
Under the Privacy Act, you may complain to the Office of the Australian Information Commissioner (OAIC) about the way we handle a client’s personal information.
The Commissioner can be contacted at:
GPO Box 5218 Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
Changes to the Privacy Policy
This Policy is current as at 1 September 2025. From time to time, we may make changes to our policies, processes and systems in relation to how we handle your personal information. We will update this Policy to reflect any changes and make it available on the website. You can also download a copy here or contact us for a copy.
Contact us
You can contact us at:
Level 1, Acacia Building Garden Square
643 Kessels Road
Upper Mt Gravatt QLD 4122
PO Box 6284
Upper Mt Gravatt QLD 4122
Phone: 1300 567 626
Email: admin@miqprivate.com.au
Website: www.miqprivate.com.au
